Personal data is defined in the General Data Protection Regulations as being information relating to an identifiable/identified natural person. This does not include the vast majority of information we collect on our Suppliers or Customers however the information specified below will confirm the precautions that we take in ensuring your data is kept secure.

The privacy and the security of your information are important to us. AIR LIQUIDE's policy is to respect and protect the privacy of all data we process including that of our Suppliers and Customers. We will not voluntarily disclose individually identifiable information about our Suppliers or Customers to any third party without first receiving your permission, unless there is a lawful or contractual requirement to do so. We will never forward your data onto third parties for direct marketing purposes.

Ethics and use of collected data

> Data we Collect
Customer and supplier data may be collected in a variety of different ways including:

● directly from you (whether in writing or verbally)
● from other AIR LIQUIDE companies
● from publicly available sources
● in the course of fulfilling the contract with Air Liquide

AIR LIQUIDE will request a limited amount of information required to fulfil the terms of the agreement or contract. This may include: names of key personnel within your organisation, email and street addresses, telephone numbers, customer preference information, customer number. Please note this is not an exhaustive list.

The information that we collect may be subject to a review at the renewal, termination or amendment of any contract or terms and conditions with Air Liquide. Failure to provide any data that we require to carry out the terms as listed within the contract or terms and conditions may result in termination of the contract.

Statutory retention periods relating to your data will apply in all instances. Further information relating to retention periods can be obtained from the company’s Data Protection Officer.

> Use of your Data
AIR LIQUIDE will only use your data in order to comply with the law. For example, in carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.

AIR LIQUIDE uses the personal data you have provided for the following purposes:
● To have (a) designated contact(s)/ representatives) for the purposes of conducting and improving business transactions between AIR LIQUIDE and your company.

In the case of non-incorporated businesses or supply / receipt of goods and/or services to or from private individuals, personal data will be stored and processed for the following:

● To confirm your identity and address
● To undertake the necessary customer qualification checks (e.g. financial history check through a third party Credit Agency)
● To carry out the terms of the contract or terms and conditions of supply

The information that we collect will remain confidential and will be used only in connection with your relationship to AIR LIQUIDE; this information will never be released or sold to any third party for commercial or prospecting purposes. Data may be shared where there is a legal or regulatory requirement to do so, or in the carrying out of the contract or terms and conditions of supply with Air Liquide. Details of any sharing of data which may take place will be listed in either one of these documents.

Your Rights with Respect to Your Data

Air Liquide will take all reasonable steps to ensure your data is complete, accurate and kept up to date. However, it is also your responsibility to update the company with immediate effect should any of your data change. The consequence of not providing up to date information could result in error and inaccuracies which could be detrimental to both your company and Air Liquide.

Under the General Data Protection Regulations (GDPR) you have the right (where applicable) to request access, correction of incomplete or incorrect data, object to processing of data, restrict processing of data or request deletion of your data. However it should be noted that your right is not absolute and will only apply in certain circumstances. For further information on all your data subject rights, including how to lodge a complaint, please refer to the UK Information Commissioner’s website https://ico.org.uk/

All requests relating to your rights under the GDPR as described above should be directed through the Air Liquide Group Data Protection Office https://www.airliquide.com/group/contact-us-gdpr For details on our personal data policy when using the Air Liquide website, please refer to our Legal Notice.

Privacy Statement Modifications

Air Liquide have the right to modify or update this privacy statement at any time. Such updates will also be flagged on the website homepage. All such modifications and updates are applicable as soon as they are made.

Usage Data and Cookie Management

Air Liquide collects and shares anonymized information regarding the use of the Website with one or more tracking companies for statistical purposes.

In order to improve the Users' browsing experience on the Website and for statistical analysis purposes, Air Liquide automatically collects certain data when the User visits the Website:

• The IP address: an IP address is assigned to your terminal by your internet service provider so that you can access the internet;
• The date and time of the visit to the Website and the pages viewed;
• The internet browser software used;
• The duration of the connection.

What is a Cookie?

A "cookie" is a small file placed on each user's device (computer, tablet, or smartphone) when they visit certain pages of the website. Air Liquide or its service providers may use cookies to help Air Liquide analyse and measure website traffic and its effectiveness in order to improve the quality of service.

The Website uses the following cookies:

• Functionality cookies
• Performance cookies
• Cookies related to the use of social networks

Functionality Cookies

Functionality cookies allow the User to navigate the Website and use its essential features, such as secure areas. These cookies do not collect any information that could be used for marketing or targeted advertising purposes.

Performance Cookies

These cookies are used to compile statistics and reports that track website usage (sections and content visited, duration of connection to the site, number of error messages encountered). Air Liquide uses this information to improve the content and user experience of its services, as well as to test new features.

This website uses Google Analytics, a web analytics tool that measures website traffic and audience using tracking technologies. This system allows websites to collect anonymous statistical data about their audience and use it to improve the quality of their services and the user experience. Google Analytics uses cookies to help Air Liquide understand how users interact with the website.

This website uses Hotjar, a tool to improve the user experience. Hotjar is a technology that helps us understand customer journeys and collect user feedback. Hotjar uses cookies to collect data on users' browsing habits, the type of device used to access the website (IP addresses are captured and stored in anonymized form), the screen size of the devices used, browser information, the country from which the user connects, and language preferences. Hotjar stores this information using pseudonyms. Hotjar and Air Liquide never use this information to identify individual users or to associate it with other data about individual users. For more details, please see Hotjar's privacy policy. You can opt out of profile creation, the storage of data about your website usage, and the use of tracking cookies by clicking this link.

Using SalesViewer® technology:

On this webpage, data is collected and stored for marketing, market research, and optimisation purposes using SalesViewer® technology from SalesViewer® GmbH, based on the legitimate interests of the website publisher (Art. 6 para. 1 lit. f GDPR). JavaScript-based code is inserted for this purpose. This code enables the collection of company-related data and its corresponding usage. The data collected with this technology is encrypted using a one-way, non-retroactive function (known as hashing). The data is immediately pseudonymized and is not used to personally identify the visitor to this webpage. The collection and storage of data can be revoked at any time with effect for the future. To do so, click HERE to deactivate future data collection by SalesViewer® on this website. During this process, an opt-out cookie will be stored on your device for this website. If you delete cookies from your browser, you will need to click the link here again.